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Terms & Conditions

Personal Information

Anaazmandi India Pvt. Ltd. is the licensed owner of the brand AnaazMandi.com. Our office is located at Sec-73, Noida, Uttar Pradesh,India 201301.

Visitor must have to read and understand the Terms &Condition carefully and can proceed by agreeing to it. If not agree with our Terms & Condition, please do not use our website. As such your access or use of the Site implies your acceptance of the said Terms & Condition, as amended from time to time, and constitutes an agreement between you and the Company.

Service Overview

As part of the registration process with Anaazmandi, we collect the personal information to identify you: Full Name includes first and last name, alternate email address, mobile phone number and contact details,Postal code, Demographic profile (like your age, gender, occupation, education,address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such details. Information collected about you is subject to the Privacy Policy of the Company which is incorporated in these Terms of Use by reference.


Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract"within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is strictly prohibited.

License & Access

AnaazMandi grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of AnaazMandi.This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied,sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of AnaazMandi. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of AnaazMandi and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site’s or AnaazMandi’s name or trademarks without the express written consent of AnaazMandi. Any o any portion or feature of the Site, or any other systems or networks connected to the Site or to any server, computer, network, or to any of the services offered on or through the Site, by hacking, ‘password mining’ or any other illegitimate means.

You may not use the website for any of the listed purposes:

       1.      Disseminating any unlawful, harassing, libelous,abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

       2.      Transmitting material that encourages conduct that constitutes a criminal offense or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

       3.      Gaining unauthorized access to other computer systems.

       4.      Interfering with any other person's use or enjoyment of the Site.

       5.      Breaching any applicable laws;

       6.      Interfering or disrupting networks or web sites connected to the Site.

       7.      Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Account & Registration Obligations

All users have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the user agrees to receive promotional communication and newsletters upon registration. The registered user can opt out either by unsubscribing or by contacting the customer support team and place request to unsubscribe the services. 


All listed products on the website will be sold less than or equal to MRP. The prices projected on the website at the time of ordering the products will be applicable for selected date of delivery and the same price will be charged to the customer. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case maybe at the time of the delivery of the order.

Promotional Code & Coupons

Company may run promotion & discount for products time to time. User can avail the offer by using coupon codes provided by AnaazMandi to encash the coupon value against purchases made on the website.

Offer code is valid until 12:00 AM of mentioned date with maximum discount value of 100 INR.

Cash on delivery cannot be availed when user applies for any discount coupon or promotional codes.

Cancellation by Site/ Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website,we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent order invoice.

Anaazmandi gives you 4 hours to report any feedback &complains about delivered products to get the refund or replacement. However,it is clarified that no returns or refunds are permitted after the mentioned time is over.

You Agree and Confirm

       1.      That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by AnaazMandi for redelivery shall be claimed from you.

       2.      That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

       3.      You will provide authentic and true information in all instances where such information is requested of you. AnaazMandi reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.

        4.      That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

       5.      That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

       6.      That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.


We have made every effort to display available products,including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.

The Company does not make any representation or warranties in respect of the products available on the Site nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the Site. The Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

You acknowledge and agree that the Company shall act as your agent for retrieval and delivery of product(s) purchased on the Site, and that the Company has no relationship with you other than to provide such retrieval and delivery service. At no time shall the Company have any right, title or interest to any product(s). The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s)and is not responsible for damages or delays as a result of products which are out of stock, unavailable or back ordered.

Dairy Product Subscription

  • No Return / Refund will be done on any Dairy product.
  • Delivery is subscription based and will be paid in advance.
  • Delivery for the product will start once approved by the anaazmandi team.
  • A confirmation email will be sent once your subscription is approved.
  • Delivery time will be confirmed according to your area and details will be sent in a confirmation email.
  • Rs 100 per month will be charged by this subscription for one/all products per user.
  • In case you need to cancel the delivery for a day / few days in a month  ,it must be informed 24 hrs prior to the delivery via email or phone.
  • Incase of non availability of the user , the delivery will be considered complete and will be charged, incase of no prior information from the user.
  • anaazmandi holds the discretion to cancel any subscription at will. In such a case , only the amount balance will be refunded to the user.
  • any balance amount at the end of the month will be settled in next months/ or can be refunded.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions,ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of AnaazMandi. Such disclosure, submission or offer of any Comments shall constitute an assignment to AnaazMandi of all worldwide rights,titles and interests in all copyrights and other intellectual properties in the Comments. Thus, AnaazMandi owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. AnaazMandi will be entitled to use, reproduce,disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. AnaazMandi is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". AnaazMandi does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant AnaazMandi the right to use the name that you submit in connection with any Comments. You agree not to use a false email address,impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify AnaazMandi and its affiliates for all claims resulting from any Comments you submit. AnaazMandi and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright and Trademark

Unless otherwise noted, all materials on this site are protected as the copyrights, trade dress, trademarks and/ or other intellectual properties owned by AnaazMandi or by other parties that have licensed their material to AnaazMandi.

All rights not expressly granted are reserved.

Objectionable Material

You understand that by using the Site or any services provided on the Site, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.


You agree to defend, indemnify and hold harmless the company,its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or in actions, which may result in any loss or liability to AnaazMandi or any third party including but not limited to breach of any warranties,representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel,defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or the Company. You may terminate this User Agreement at anytime, provided that you discontinue any further use of the Site. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site.

Such termination will be without any liability to the Company. The Company’s right to any Comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Site or affect any liability that may have arisen under the User Agreement prior to the date of termination.

Limitation of Liability

The aggregate liability of the Company, if any, that can be established and proved pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.

It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances,whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

Governing and Jurisdiction

The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws there under.

Any dispute or difference, whether on interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Delhi and the language of the arbitration shall be English.

Subject to the aforesaid, the Courts at Delhi shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.

Grievance Policy

In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Site, including those pertaining to breach of the Terms of Use or and other polices are published as under.